We hope this message finds you well. We’re writing to inform you about an important change that will enhance your experience as a valued member of our practice.
Starting November 1, 2025, we will be transitioning our membership billing from the Athena platform to Hint Health. This change is part of our ongoing commitment to improving your care experience, simplifying billing, and offering more transparency and flexibility in how you manage your membership.
Why the Change?
Hint Health is a platform built specifically for practices like ours. It offers:
A more streamlined billing process
Easier account management
Improved communication tools
Better support for membership-based care
This change will not affect the care you receive — you will still have access to the same providers and services you know and trust via our texting service, Klara and the Athena patient portal.
What Do You Need to Do?
In the coming days/months, you will receive an email from Hint Health with instructions to update your new account. The process is quick and secure — simply follow the link in the email to confirm your membership and update your payment information if necessary.
Please complete this step timely to ensure a smooth transition.
If you have any questions or need assistance during the transition, don’t hesitate to contact us at 360-626-4011.
Thank you for your continued trust in our care. We’re excited about this upgrade and look forward to continuing to serve you with even greater efficiency and support.
